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PRIVACY POLICY

The scope of this policy applies to the actions of the Soap Bubble (subsequently referred to as 'we' or 'us' or 'ours') in relations to this website and does not extend to websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

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We are the Data Controller of the personal data we collect, hold and use about you, as described in this policy. Please take the time to read this policy which has been designed to inform you about how we collect your information and what we do with it. We reserve the right to update this policy from time to time without prior notice.  

 

You can contact us on: soapbubble.info@gmail.com

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KEY TERMS USED:

  1. Data Controller - Under UK data protection law this is the organisation or person who determines what data is collected, how it is stored and how it is used

  2. Data Processor - person or organisation which process data on behalf of the data controller

  3. Personal Information - information relating to a living person which can be used to identify them.  it does not relate to data that is anonymised. 

  4. Sensitive Data - sometimes referred to as special category data.  Because of its sensitive nature this data requires additional measures, such as your explicit consent, before it is collected.  Examples of sensitive data are race, sexual orientation, political beliefs. We do not collect or hold sensitive data.

 

DATA PROTECTION LAWS:

We adhere to UK Data Protection Act 2018 which is implemented using the General Data Protection Regulation (GDPR). We are only permitted to use your personal information for certain legal reasons.   

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WHAT WE COLLETCT:

The personal data we collect will include the following:

  1. Your name 

  2. your address and contact details such email and phone number

  3. Your financial information such as credit/debit card details 

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HOW WE COLLECT YOUR DATA:

We collect your data in the following ways:

  • When you access the site and register to place an order

  • When you sign up to receive marketing information from us 

  • When you contact us through the website (or by other means such as phone, email or social media) 

  • Automatically when you access the website. This helps us to make improvement to our website which in turn helps us to improve your user experience.  Examples of information that is collect automatically are:

  • dates and times you access the site​

  • which pages you visit 

  • how you interact with the site

  • web browser and IP address

  • time zone

  • what search terms you have used

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HOW WE USE YOUR DATA:

we use your personal to allow us to:

  • To fulfil your order

  • To communicate with you in line with the preferences you have shared with us, this may be in relation to an order placed, a general enquiry, or for marketing information relating to our products

  • The Soap Bubble website is hosted by Wix.com.  Wix.com provide us with a online platform which allow us to to show you our products, and for you to purchase them. Your data may be stored through Wix data storage, databases and some wix applications that may be used.  Data is stored on secure servers and behind firewalls

  • We may be required to share your data in order to comply a legal obligation such as a request by a court of law, or during a police investigation.

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PAYMENT SECURITY:

This website uses direct payments options offered by Wix.com.  Wix Payments comply with Payment Card Industry Data Security Standards (PCI DSS).  PCI compliance is the highest information security standards for organisations or companies that accept credit card payments. It helps to create a secure environment by improving the quality of the cardholder data to reduce the rate of fraud, and ensures data for each payment is stored securely in a tamper-proof manner using HTTPS/TLS data encryption

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USE OF COOKIES:

As stated above this website is hosted by Wix.Com, and Wix.Com place cookies on their websites (including the Soap Bubble) for important reason such as ensuring the platform is safe and secure to use. These cookies fall into the category of 'essential'.

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DATA RETENTION PERIOD:

Under this privacy policy we will retain your data for our reporting requirements unless you ask us the delete the information. 

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YOUR RIGHTS:

You do not have to provide us with any personal information.  However, if you choose not to we may be prevented from supplying our products to you.  In this instance we need your information out of a contractual necessity to process payment and deliver your order. 

 

You have the right to ask that your personal information be corrected, updated or deleted. You have the right to request what data we hold about you.  You can request this information at any time by contact us via email at soapbubble.info@gmail.com.  We will not charge you for this request unless it is manifestly unfounded our excessive.  Where we are legally permitted to do so, we may refuse your request in which case we will notify you the reason.   

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